Refund Policy

Home Refund Policy

Zenova Life Return and Exchange Policy

Return Policy

We are committed to ensuring complete satisfaction with all products purchased from Zenova Life Pvt Ltd. If for any reason you are not satisfied with your purchase, we offer a 100% money-back guarantee under the following conditions:

  • • Return Period: Our return policy is of 10 days.
  • • Refund: On approvals refund will be credited into your original payment methods within 10 days.
  • • Return Process: Please include your order number, the product name, and the reason for return when sending back items.
  • To communicate a return request, please contact us via email at Support@zenovalife.in or text us at our Whats App Costumer Support number which is given inside login dashboard.
Late Returns

If the products reach us after 30 days due to postal delays or other unavoidable circumstances, we handle each case on an individual basis.

Non-Returnable Items

Returns will not be accepted in the following cases:

  • • Used or tampered products.
  • • Products with missing serial numbers, price tags, or labels.
  • • Returns made outside the 10-day period.
Partial Order Returns

You may return part of your order, and shipping costs will be the responsibility of the customer. Returns must be received within 30 days from the original purchase date.

Replacement Process

Once we receive the returned item, and you have provided the courier details, a replacement will be sent to you within 5-7 business days.

Exchange Policy

• Exchange Period: Unused products may be exchanged if the request is made within 30 days from the date of shipment.

• Shipping Charges: The customer will bear the shipping charges for the return of the original product.

• Exchange Process: Please share the courier details of the product to be exchanged, and the replacement will be sent within 5-7 business days.

Third-Party Links and Services

Our website may contain links to other sites that are outside our control. These third-party sites have their own privacy policies, and we are not responsible for their practices. We encourage users to read the privacy policies of any external sites they visit. Interaction with these third-party websites is governed by their respective policies.

Return Address

All returns should be sent to the following address: Zenova Life Pvt Ltd

H No, B-136 Priyadarshini, Sant Aasharam Nagar, Bag Mungalia Bhopal -462043, Madhya Pradesh, INDIA